Good morning, Kevin
Tuesday, March 24, 2026
Do you have a pulse on your communities?
Welcome to pulse
This is your morning command center. Red cards need action now, yellow items need monitoring.
Click any card to see details in the right panel. Use Cmd+K to quickly navigate anywhere.
×
Exceptions
7
need attention
Tasks Completed
14
yesterday
Pending Approval
3
awaiting review
Portfolio NOI
$514K
MTD +2.1% vs budget
Exceptions Requiring Action 7
Cash Below 1-Month Reserve — FirstVision
Available: $42,180 · Required: $65,000 · Shortfall: $22,820
Act Now
Tier 4 Collections — Cherokee RV Park
3 accounts 90+ days past due · $8,740 total AR · Eviction decision needed
Act Now
Overdue Work Orders — Silver Creek RV Park
4 work orders open 14+ days · 2 involve water damage
Act Now
Vacancy Spike — Candlestick Reserve
Occupancy at 49.3% · 6 move-outs pending · 77 vacant pads
Monitor
Insurance Renewal — Baywood, The Cove at Riverside
Policies expire April 15 · Renewal quotes pending from broker
Monitor
CapEx Over Budget — Cypress Lake RV Park
$14,200 spent vs $10,000 Q1 budget · Septic repair unplanned
Monitor
Utility Billing Variance — Cedar Creek Reserve
Water bill 22% above prior month · Possible leak or meter issue
Monitor
Quick Links
Leadership Dashboard
Cash Position
Collections
Work Orders
Compliance
Operations — Chelsey's 360
Site managers, collections, vacancy, renewals · Chelsey Conley, Director of Operations
Portfolio Occupancy
—
MH: — · RV: —
Collections Rate
—
Target: 96%
Total AR
—
— delinquent accounts
Delinquency Tiers
23 +296
Tier 4+5 accounts
Manager Team Board Last updated: 5:47 AM CST
Manager
Community
RM Activity
Tasks Assigned
Tasks Done
Collections Follow-ups
Vacant (No Activity 30+ Days)
RAG
Sarah M.
Candlestick / Hilltop / Brandywine
12 entries
8
3
14
43
Red
Mike T.
Coffman / Limestone / Zehner
22 entries
6
5
3
2
Green
Lisa R.
Cherokee / The Cove
18 entries
5
4
5
4
Green
James W.
Indian Oaks / Woodlawn
15 entries
7
4
8
6
Yellow
Maria G.
Skinner / Clime / Southside / Holland / Gordon
28 entries
10
8
6
8
Yellow
Tom B.
Stacey Ann / Breezy / Woods Reservoir
14 entries
6
5
7
5
Yellow
Rachel K.
Cypress / Silver Creek
20 entries
4
4
2
1
Green
Dave H.
Hickory / Arrowhead / Stillwater / Landing
0 entries
9
2
4
18
Red
Collections Board — Tier 2-3 Accounts Last updated: 5:47 AM CST
Community
Tier
Accounts
Total AR
Note
Blackburn Reserve Tier 3 3 $8,740
Cherokee RV Park Tier 3 2 $3,200
Leisure Acres Tier 2 3 $4,100
Candlestick Reserve Tier 2 4 $5,300
Indian Oaks Reserve Tier 2 3 $3,600
Cedar Creek Reserve Tier 2 2 $2,200
Tier 2-3 Total 17 $27,140
Tier 4+ Accounts — 3 Accounts / $8,740
Cherokee RV Park (3 accts, 90+ days) · Eviction decision territory
Review with Kevin
Vacancy Board Last updated: 5:47 AM CST
Community
Type
Total Sites
Occupied
Vacant
Occ%
Avg Days Vacant
Prospect Activity
RAG
Hilltop Reserve MH 50 11 39 22.2% 68 0 (30+ days) Red
Arrowhead Lake RV RV 107 25 82 23.2% 54 2 inquiries Red
Brandywine Reserve MH 68 27 41 40.1% 42 1 application Red
Holland Reserve MH 63 28 35 45.0% 38 1 inquiry Red
Candlestick Reserve MH 152 75 77 49.3% 35 2 applications Yellow
Landing at Bear Creek RV 124 64 60 52.0% 28 4 bookings Yellow
Clanton Reserve MH 32 18 14 54.8% 30 1 inquiry Yellow
West Willow Reserve MH 52 29 23 55.4% 26 2 inquiries Yellow
Enterprise Reserve MH 59 35 24 59.6% 22 3 inquiries Yellow
Woods Reservoir MH 90 54 36 59.9% 20 2 applications Yellow
Stillwater RV Park RV 161 99 62 61.5% 18 6 bookings Yellow
Ross Hill RV Park RV 584 371 213 63.6% 15 12 bookings Yellow
Maintenance & Violations · Dionna's Board Last updated: 5:47 AM CST
Open WOs by Community
Silver Creek 6
Hickory Grove 5
Candlestick 4
Cherokee 3
All Others 16
Overdue WOs (14+ Days)
7
Silver Creek: 4 · Hickory: 2 · Ross Hill: 1
Open Violations by Community
Hilltop 3
Candlestick 2
Brandywine 2
Agreement Renewals Last updated: 5:47 AM CST
Expiry Window
Type
Community
Unit
Tenant Name
Expiry Date
Status
7 days Annual Indian Oaks Lot 18 Thompson, R. Mar 30, 2026 No Contact
7 days M2M Indian Oaks Lot 42 Garcia, M. Mar 29, 2026 Pending
7 days Annual Indian Oaks Lot 67 Williams, D. Mar 28, 2026 No Contact
7 days RTO Indian Oaks Lot 91 Baker, S. Mar 27, 2026 Renewed
7 days Annual Woodlawn Lot 14 Johnson, T. Mar 30, 2026 Pending
7 days M2M Woodlawn Lot 29 Davis, L. Mar 29, 2026 No Contact
7 days Annual Woodlawn Lot 55 Harris, K. Mar 28, 2026 Pending
7 days RTO Coffman Lot 8 Martinez, A. Mar 30, 2026 Renewed
7 days Annual Coffman Lot 22 Brown, J. Mar 29, 2026 Pending
7 days M2M Coffman Lot 35 Clark, P. Mar 27, 2026 No Contact
7 days Annual Coffman Lot 51 Lewis, R. Mar 28, 2026 Pending
7 days Annual Coffman Lot 64 Walker, N. Mar 30, 2026 No Contact
30 days Annual Candlestick Lot 12 Adams, C. Apr 18, 2026 Pending
30 days RTO Stacey Ann Lot 40 Young, B. Apr 20, 2026 Pending
60 days Annual Leisure Acres Lot 77 King, E. May 15, 2026 Renewed
60 days M2M Cherokee Site 104 Scott, W. May 20, 2026 Pending
Maintenance — Dionna's Board
Techs, vendors, work orders, make-ready pipeline · Dionna Savage, Maintenance Director
Open WOs
34
7 overdue (14+ days)
Completed MTD
87
88.4% completion rate
Avg Close Time
3.2 days
Target: 5 days
Emergency WOs
2
Water damage — Silver Creek
Tech Team Board Last updated: 5:47 AM CST
Tech
Assigned Communities
Open WOs
Completed Yesterday
Avg Close Time
Overdue
Current Assignment
RAG
Marcus J. Candlestick, Hilltop, Brandywine 8 3 2.8 days 1 Candlestick — Lot 47 fence Green
Kevin P. Coffman, Blackburn, Leisure Acres 6 2 3.5 days 0 Blackburn — Unit 12 HVAC Green
Juan R. Cherokee, The Cove 5 1 4.1 days 2 Cherokee — Site 88 electric Yellow
Chris M. Delphos group + OH RV parks 11 1 5.8 days 4 Hickory — Dock post repair Red
Tyler S. Float / Backup 4 2 2.4 days 0 Silver Creek — Unit 14B support Green
Active Vendor Board Last updated: 5:47 AM CST
Vendor
Service
Assigned WOs
Response Time
COI Status
COI Expiry
Communities
RAG
Delta Plumbing Plumbing 4 Unresponsive 48hrs Expired Mar 15, 2026 Silver Creek, Cypress Red
ABC Electric Electrical 2 24hrs Expired Mar 20, 2026 Cherokee, Baywood Red
Smith Roofing Roofing 1 48hrs Expired Mar 22, 2026 Blackburn Red
Johnson HVAC HVAC 3 12hrs Current Sep 30, 2026 Baywood, Candlestick, Stacey Ann Green
Metro Pest Pest Control 2 24hrs Current Nov 15, 2026 All AL communities Green
Waste Management Trash/Dumpsters 0 Same day Current Dec 31, 2026 All communities Green
Clayton Homes Warranty 2 72hrs (slow) Current N/A Candlestick, Coffman Yellow
Comfort Air LLC HVAC 1 24hrs Current Aug 1, 2026 Baywood Green
Open Work Order Queue Last updated: 5:47 AM CST
WO#
Community
Unit
Issue
Priority
Assigned To
Days Open
Status
4521 Silver Creek 14B Water leak — crawlspace Emergency Delta Plumbing 14 Vendor unresponsive
4518 Silver Creek 14B Water damage drywall Emergency Unassigned 14 Pending leak fix
4525 Cypress Lake 42 No hot water — habitability Emergency Johnson HVAC 2 Vendor dispatched
4490 Baywood 22A HVAC not cooling Urgent Comfort Air LLC 16 Parts on order
4485 Candlestick Lot 47 Fence repair — perimeter Urgent Marcus J. 18 In progress
4512 Hickory Grove Dock A Dock post rotted — safety Urgent Chris M. 8 Materials ordered
4514 Hickory Grove Site 55 Electrical hookup faulty Urgent ABC Electric 7 Scheduled Mar 25
4508 Ross Hill Site 112 Sewer hookup clogged Urgent Delta Plumbing 10 Vendor unresponsive
4530 Cherokee Site 88 Electrical panel tripping Routine Juan R. 1 Assigned
4528 Indian Oaks Lot 22 Toilet running constantly Routine Tyler S. 2 Scheduled
4527 Coffman Lot 14 Kitchen faucet leaking Routine Kevin P. 2 Scheduled
4526 Woodlawn Lot 38 Smoke detector beeping Routine Tyler S. 2 Scheduled
4524 Stacey Ann Lot 40 Storm door hinge broken Routine Marcus J. 3 In progress
4523 The Cove Site 44 Water spigot leaking Routine Juan R. 3 Scheduled
4520 Leisure Acres Lot 72 Window screen torn Routine Kevin P. 4 Parts ordered
4519 Brandywine Lot 11 Gutter detached Routine Marcus J. 5 Scheduled
4517 Arrowhead Site 30 Picnic table broken Routine Chris M. 5 Scheduled
4516 Stillwater Site 18 Outdoor light out Routine Chris M. 6 Scheduled
4515 Landing Playground Swing chain worn Routine Chris M. 6 Parts ordered
4510 Lazy Days Site 62 Gravel pad erosion Routine Tyler S. 6 Scheduled
Make-Ready Pipeline Last updated: 5:47 AM CST
Community
Unit
Days Since Move-Out
Turn Status
Assigned To
Est. Ready Date
Candlestick Lot 23 52 Repair Marcus J. Apr 4, 2026
Candlestick Lot 61 45 Inspection Marcus J. Mar 28, 2026
Candlestick Lot 88 38 Cleaning On-site team Mar 26, 2026
Brandywine Lot 15 48 Repair Marcus J. Apr 2, 2026
Brandywine Lot 32 35 Final Walk Sarah M. Mar 25, 2026
Hilltop Lot 9 42 Repair Marcus J. Apr 1, 2026
Holland Lot 28 18 Cleaning On-site team Mar 27, 2026
Indian Oaks Lot 55 12 Ready -- Mar 24, 2026
WO Intake Tracker — Yesterday vs 30-Day Avg Last updated: 5:47 AM CST
Community
WOs Yesterday
30-Day Avg
Open Violations
Flag
Hilltop Reserve 0 1.2 3 Gap — Violations but no WOs
Clanton Reserve 0 0.8 0 Zero entries
Enterprise Reserve 0 0.9 0 Zero entries
Zehner MHC 0 0.4 0 Zero entries
Silver Creek 3 2.1 0
Hickory Grove 2 1.8 0
Candlestick 2 1.5 2
Cherokee 1 1.4 0
Violation to WO Pipeline — Step 3 Cures Last updated: 5:47 AM CST
Community
Unit
Violation Type
Days in Cure
WO Created?
Charge Posted?
Hilltop Lot 5 Yard debris / junk 18 No No
Hilltop Lot 19 Abandoned vehicle 22 No No
Hilltop Lot 31 Unauthorized structure 10 Yes (WO 4502) No
Candlestick Lot 47 Fence damage 14 Yes (WO 4485) Yes
Candlestick Lot 102 Trash accumulation 8 Pending No
Brandywine Lot 6 Yard debris / junk 12 Yes (WO 4498) Yes
Brandywine Lot 20 Unapproved pet 6 Pending No
WO Volume — Trailing 6 Months
CapEx — Alan's Board
Capital expenditures, reserve accounts, project tracking, deferred maintenance · Alan Edmondson, Chief Facilities Officer
Q1 CapEx Budget
$312K
$225K spent (72%)
Active Projects
6
4 on track · 1 over · 1 near
Pending Requests
4
Awaiting approval
Deferred Maintenance
$189K
5 items · 2 over 180 days
CapEx Reserve Accounts Last updated: 5:47 AM CST
Entity
Bank
Account Type
Balance
Last Transaction
Status
Delphos MHP LLC FiveStar Bank CapEx Reserve $78,420 Mar 18 — $4,200 (Skinner road patch) Healthy
Candlestick MHC LLC ServisFirst CapEx Reserve $32,150 Mar 15 — $6,800 (drainage project) Watch
Empire Homes Capital Group FirstBank CapEx Reserve $54,800 Mar 12 — $8,500 (Blackburn roof deposit) Healthy
Cherokee RV Park LLC Regions CapEx Reserve $41,200 Mar 20 — $12,100 (road repaving Phase 1) Healthy
Cypress Lake RV LLC FirstVision CapEx Reserve $15,340 Mar 19 — $14,200 (septic repair) Low
Hickory Grove RV LLC US Bank CapEx Reserve $62,780 Mar 10 — $3,400 (dock materials) Healthy
Stacey Ann MHC LLC Capital One CapEx Reserve $28,900 Mar 8 — $5,200 (HVAC replacement Unit 12) Watch
Paducah MHP LLC ServisFirst CapEx Reserve $45,600 Feb 28 — $2,100 (Indian Oaks signage) Healthy
Total Reserves $359,190
Active CapEx Projects Last updated: 5:47 AM CST
Project
Community
Budget
Spent
% Used
Vendor
Status
Start Date
Est. Completion
Septic system repair Cypress Lake RV $10,000 $14,200 142% County-mandated excavation Over Budget Feb 20 Mar 28
Roof replacement Blackburn Reserve $22,000 $8,500 39% Smith Roofing On Track Mar 10 Apr 15
Dock rebuild — Phase 1 Hickory Grove RV $18,000 $3,400 19% Chris M. (in-house) On Track Mar 5 May 1
Road repaving — Phase 1 Cherokee RV Park $45,000 $32,100 71% Paving Pros Inc. On Track Feb 1 Apr 10
Drainage improvement Candlestick Reserve $12,000 $6,800 57% Local excavation crew On Track Mar 1 Apr 5
HVAC replacements (3 units) Stacey Ann $15,600 $10,400 67% Johnson HVAC Near Budget Feb 15 Mar 30
Pending CapEx Requests Last updated: 5:47 AM CST
Request
Community
Submitted By
Amount
Budgeted?
Priority
Date Submitted
Clubhouse roof replacement Blackburn Reserve Dionna $8,500 Yes — Q2 High Mar 18, 2026
Pool resurfacing Cypress Lake RV Chelsey $12,000 Yes — Q2 Medium Mar 15, 2026
Playground equipment replace Landing at Bear Creek Dionna $6,200 No — Unbudgeted High Mar 20, 2026
Entrance signage upgrade Arrowhead Lake RV Chelsey $3,800 No — Unbudgeted Low Mar 12, 2026
Deferred Maintenance Log Last updated: 5:47 AM CST
Item
Community
Original Date
Days Deferred
Est. Cost
Reason Deferred
Septic system replacement Ross Hill RV Park Jun 15, 2025 281 $45,000 Awaiting county permit + budget allocation
Road grading — main loop Arrowhead Lake RV Aug 1, 2025 234 $28,000 Low occupancy — ROI review pending
Dock structural repair Stillwater RV Park Sep 22, 2025 182 $18,500 Vendor availability — scheduled Q2
Playground full rebuild Landing at Bear Creek Oct 10, 2025 164 $22,000 Insurance claim pending resolution
Electrical panel upgrade Leisure Acres Nov 1, 2025 142 $14,000 Budgeted for Q3 2026
Maintenance Operations · Dionna's Team Last updated: 5:47 AM CST
Open WOs
34
Across all communities
Avg Close Time
3.2 days
Target: 5 days
Overdue WOs
7
14+ days open
Tech Utilization
82%
5 techs active
Compliance
Insurance, permits, utility audits, EPA · Travis Osting
Insurance Current
94.4%
34 of 36 communities
Permits Valid
100%
All communities compliant
Upcoming Renewals
2
Within 30 days
Open Items
3
1 insurance, 2 utility audits
Insurance Renewal Calendar
Community Carrier Policy Type Expiry Days Left Status
Baywood State Farm Property + Liability Apr 15, 2026 23 Renewal Pending
The Cove at Riverside Nationwide Property + Liability Apr 15, 2026 23 Renewal Pending
Silver Creek RV Park Travelers Property + Flood May 22, 2026 60 Current
Cherokee RV Park Hartford Property + Liability Jun 1, 2026 70 Current
Utility Audit Tracker
Community Utility Vendor Last Audit Issue Status
Cedar Creek Reserve Water Metron Feb 2026 22% variance — possible leak Investigating
Cypress Lake RV Park Electric Wild Energy Jan 2026 Meter calibration due Scheduled
Candlestick Reserve Water/Sewer Metron Mar 2026 None Clean